Shipping policy

SHIPPING POLICY

Order fulfillment

Sweat & Swagger works with fulfillment partners and suppliers who may ship products directly to you. Items in the same order may ship separately and arrive on different days. Sweat & Swagger remains your point of contact for shipping questions and order issues.

Shipping destinations

We currently ship to: [INSERT CONFIRMED SHIPPING DESTINATIONS AND ANY EXCLUSIONS]. Availability may vary by product and delivery address.

Processing and delivery times

Order processing time: [INSERT CONFIRMED PROCESSING TIME IN BUSINESS DAYS].

Estimated transit time after shipment: [INSERT CONFIRMED DELIVERY RANGE BY DESTINATION].

Processing time is separate from transit time. Business days are Monday through Friday, excluding holidays. Custom or personalized items may require additional processing time, which will be disclosed on the product page before purchase.

Delivery estimates may vary by product, destination, and shipping method. Any guaranteed delivery service will be expressly identified.

Shipping charges

Shipping charges are displayed at checkout before payment. Any free shipping offer, minimum purchase requirement, or destination restriction will be stated with the offer.

Tracking

When tracking is available, we will send shipment details and a tracking link to the email address provided at checkout. Tracking updates may take time to appear after a label is created. Separate shipments may have separate tracking numbers.

Shipping delays

If we cannot ship within the stated timeframe, we will notify you of the delay and provide a revised shipment date when available. We will offer the option to agree to the delay or cancel the unshipped items for a prompt refund, in accordance with applicable law.

Carrier delays may affect estimated delivery dates. Contact us if your order has not arrived within its estimated delivery window.

Address changes and cancellations

Please check your delivery address before placing your order. If you need to correct an address or request cancellation, email us as soon as possible with your order number. We will check whether the change can still be made.

Once an order is processed or shipped, changes may no longer be possible. This does not limit cancellation or refund rights provided by law.

Missing, damaged, or incorrect deliveries

If your package is missing, shows as delivered but cannot be located, or arrives damaged or with an incorrect item, email hello@sweatandswagger.shop with your order number and a description of the issue.

Include photos of the item, packaging, and shipping label when available and relevant. We will investigate and arrange an appropriate resolution.

Please contact us before returning any product so we can provide the correct return address and instructions.

Contact

Email: hello@sweatandswagger.shop

Staff hours: Monday–Friday, 9 AM–4 PM Eastern Time.

You can also contact us through the chat button on our website.